Refund & Return Policy

Effective Date: [Insert Date]

At [Your Store Name], customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help.

1. Order Cancellation

• Orders can only be canceled within 12 hours after purchase.

• Once processing begins, cancellations are not possible.

2. Returns & Exchanges

We accept returns for damaged, defective, or incorrect items. To be eligible: ✅ Return request must be made within 7 days of delivery. ✅ Item must be unused, in original packaging. ✅ Proof of defect (photos/videos) must be provided.

Items Not Eligible for Return:

❌ Change-of-mind purchases. ❌ Used or damaged products (not due to shipping). ❌ Custom or personalized items.

3. Refunds & Replacements

Refunds or replacements will be issued under the following conditions:

Damaged or Defective Products

• If the item arrives damaged or defective, send us clear photos/videos within 7 days of delivery.

• We will offer a replacement or full refund.

Incorrect Item Received

• If you received the wrong product, please provide a photo of the item & packaging.

• We will send the correct product at no extra charge.

Lost or Undelivered Orders

• If the order is not delivered within 60 days, we will issue a full refund.

• This excludes delays caused by customs or incorrect addresses.

4. How to Request a Return or Refund

📩 Email us at: [Your Email] with the following:

• Order number

• Photos/videos of the issue

• Brief description of the problem

📦 Return Address: (Provided after return approval)

5. Processing Time for Refunds

• Refunds will be processed within 5-7 business days after approval.

• Refunds will be issued to the original payment method.

6. Customer Responsibility

• Customers are responsible for return shipping fees (unless the item is defective or incorrect).

• If a package is returned due to an incorrect address, customers may need to pay for reshipment.